When a part needs help

Most of our machines come with a one-year warranty, and several rowers list longer parts coverage. Returns, exchanges and warranty claims are handled through the order page of the partner store where you bought the machine.

What to do if something squeaks or arrives damaged

1. Open your order in the partner store and choose the return, replacement or support option.
2. Describe the part and, if asked, attach a photo of the label or damage.
3. Keep the original packaging until the case is closed.

Questions about adjustment, noise or setup are welcome by email; we are glad to help you get the machine riding smoothly.